Refining the Developer Journey for Seamless Banking Security

Introduction

Wultra is a leading Czech company in internet and mobile banking security. They mainly operate within Central and East Europe and offer products that provide the utmost security for your finances. DX Heroes helped Wultra improve their developer portal so the new clients have easier onboarding to the Wultra ecosystem and can integrate products faster and easier.

Target

Analysis and optimization of the user journey and implementation of new elements to speed up third-party integration.

Process

Initially, we identified the user persona to thoroughly understand their needs and determine the suitable tone of voice. This was succeeded by an in-depth analysis of the current information structure, evaluating it page by page and making necessary adjustments. Simultaneously, our UX team designed a novel layout and custom icon set for uniform application across the portal. After these steps, we revised the texts and brought in developers to turn the prototype into reality.

View the Developer Portal

Result

Centering on the user experience, we transformed the Wultra developer portal. This overhaul not only streamlined sales for new users but also articulated the solution's benefits more clearly to decision-makers. Additionally, improved documentation led to fewer support tickets, resulting in 25% faster acquisition of new clients.